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Frequently Asked Questions
Sales
Installation and Support
What is the difference
between Mechanica Standard Edition and Mechanica Professional
Edition?
A comparison chart
between the two versions is also available.
What is the return
policy for Mechanica Standard Edition?
No refunds will be given on Mechanica Standard
Edition (Upgrade version) purchases or for additional security keys.
Returns will be accepted for 30 days from
shipment for Mechanica Standard Edition (Full version).
Credit for purchase will be issued
after return and inspection of USB security device.
Can Mechanica Software
ship to P.O. Boxes, APO's, or FPO's?
Mechanica Software will not ship
to P.O. Boxes.
Mechanica Software can ship to APO's and
FPO's. Order the Mechanica package with shipping and handling
to the United States.
What methods
of payment are available for Mechanica Software?
All version of Mechanica are available
for purchase by PayPal or contacting us directly:
- PayPal - this is typically the fastest method.
Choose the correct shipping option and click the PayPal
Buy Now button from the products
page.
- Wire transfer, check, or money order - Please contact sales if you require
wiring instructions: sales@mechanicasoftware.com.
How do I download Mechanica if I forgot my serial number?
A convenient serial number lookup exists here.
Just put in the email address you used to register Mechanica, and your serial number will
be emailed to you. If you are not sure what email you used, you may try more than once.
What operating systems does Mechanica run on?
Mechanica version 3 natively installs on 32 and 64 bit
versions of Windows including Windows 10 and Windows 7. Mechanica has been successfully installed
on Mac OSX systems running a virtual machine. There is currently no native
support for Mechanica on Linux or UNIX.
What software is incompatible with
Mechanica?
Kaspersky anti-virus conflicts with normal
operation of Mechanica and is not compatible.
Is a security token
or dongle required to run Mechanica?
Yes. A small USB security token is required
to use Mechanica.
What are the minimum
requirements for Mechanica?
Minimum recommended system requirements
are a Pentium 4 class processor or better with at least
1 GB RAM (2 GB or more is recommended) and at least 4 GB
disk space (possibly more depending on usage).
Can I use Bloomberg market data with Mechanica?
Mechanica uses end-of-day ascii data. For futures, you'll
want to use back adjusted continuous contract data. For stocks you'll
need split and dividend back adjusted data. The general field layout
you'll want to specify is Date, Open, High, Low, Close, Volume, Open
Interest (futures).
This data is available from CSI,
Pinnacle, and
Bloomberg. There are others but we know these
to be particularly reliable.
Additionally, the Mechanica Help file has a tutorial lesson devoted
to the various aspects of data setup and maintenance.
Is there a users'
list or forum available?
Yes. A users' forum for Standard and Professional
users is available for registered users only: Mechanica
Users' Forums.
Are updates free?
Yes. Since Mechanica's debut in 2006, all major and minor
updates have been free for all versions of Mechanica. So your Mechanica
Software will never be out of date.
Is support free?
Mechanica Standard Edition has free technical support with no annual fees.
I just bought Mechanica, now what?
We will process and ship your order usually within 1 business
day. After your order ships, you can expect an email with your tracking number
and Mechanica installation instructions. If you do not receive your welcome letter
within 48 hours of placing the order, please
contact us.
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